I used this hotel for my cat twice. Both were very positive experiences. The 2nd time, thanks to the "Arab Spring", I was stuck abroad and late returning to pick up my cat. I called to inform them and no problem. They even went to the store to get more cat food. Overall this place is clean, the people are friendly, the prices very reasonable. The rooms (cages) looked comfy, not at all like some other pet hotel cages that just looked depressing, like a pet store. I was happy, my cat seemed happy. I have since moved far away, or I would definitely use them again.\r
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*I did not use the veterinary hospital, so no feedback there.
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