I am writing this blog on behalf of my father. He recently made the regretful mistake of hiring Quality First to Tex-Cote his home. The supervisor and employees involved were extremely careless and unprofessional. The level of craftsman ship was substandard at best. One of the tasks they were to perform was to replace rotted or damaged wood on the exterior of the house. They did not complete this task entirely and the sections of wood they replaced were cut too short leaving gaps in between the board replaced and the existing board. Rather than cut a new board to fit correctly (which would be the correct thing to do and also reflect what that claim to do in their name which is quality first) they spliced in a small section caulked it and then proceeded to install spackle all around the house which if you read the instruction manual for this ""Special coating"" spackle is not to be used otherwise the protective coating will not adhere correctly to the wood and create bubbles underneath the coating. Also they came completely unprepared my father had to let them use his own personal tubes of caulking because the supervisor was not able to correctly determine the amount needed. The company has been contacted and informed of these bubbling issues and also the unacceptable level of overall performance to which they simply sent out a TECH who at first appearance looked like one of the characters off of swamp people. This gentleman was extremely unprofessional and unprepared as well, he snapped a few photos looked at all the affected areas and responded with ""huh looks like they used spackle. That won’t work"" he proceeded to take samples to send to their High tech laboratory for chemical analysis. To which we have heard no response... They have made no attempt to correct the problem and we are now due to their inability to stand by their work. Having to pursue legal action, we have contacted the state contractor’s board and they are reviewing the unjust actions taking place. I urge you to please be careful with these types of people. Take my word for it this company lacks quality customer care and professionalism. It is a pyramid scheme!
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