We boarded our 2 maltese puppies here while we went on a 7 day vacation. During my vacation I got a text to call the resort asap. My 11 month 4 pound maltese was seriusly injured and fighting for her life. I was told she passed out and fell off an emplyees lap 3 inches to the ground. She was rushed to univ of penn where she was put on a breathing machine to keep her alive. She had no movement in her legs at all. There was massive swelling in her spinal cord and brain stem area of her neck. NO WAY did this poor pup fall just 3 inches!! Something just doesn't add up here. She was at Penn for over a week. They saved her life and 4 weeks later she is starting to get movement back in her legs. Its a miracle this little puppy has surived this trauma. I came home to vet bills in the 5 figures. I spoke with the manager about taking care of these huge vet bills since this trauma occured on there watch. I have heard nothing back from the manager or the owners . To this day I still have no idea what happened to little Lexi. They forbid to tell me the truth and take responsibility for what happened. I would hate to see another family go through a similar situation like we have. The family pet resorts owners and managers are heartless and obviously could careless about there customers and the pets. What makes me more sick is that we have been a great paying customer since they opened in Newtown Square. It is obvious that there hiring people that are not fit to be with animals. Poor Lexi could have been abused as far as we know. It would be nice to know the truth about what caused Lexi's trauma. Please do yourself a big favor and keep your pets AWAY from the family pet resort. Its been a huge nightmare for my family. Also, please SPREAD the word arouund about this story. Everyone should be aware. If anything new comes out of this story regarding the heartless management of the family pet resort I will let you all know.
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