The garner office staff, physician (Dr. Price) and even the office manager has terrible customer service. I was referred back to them by my PCP for chronic sinus infections. When I made the appt I informed the staff that I had been seen in the office in the past but it had been several years. She assured me that she would combine my charts and change my name. When I got to the appt the front desk staff (who was very nice) said ""oh, you are a new patient?"" I again explained that I had married since the last time I was seen in the office. She said that she update that for me. After I waited well over 20 minutes past my appt time the nurse called me back and said ""so this is your first time coming here?"" So for the third time I told them that no I was not technically a new patient and that my name had changed. She updated my info in the electronic chart and said Dr. Price would be in soon. Dr. Price came in very quickly after the nurse left but was very vague in his questioning. He asked if I had a history of sinus problems!! Yes... your office did my sinus surgery a few years ago. Do you have any allergy problems? Yes... Once again your office did allergy testing and tried the shots but referred me out because I had a reaction to them. Dr. Price then said to me ""I'm sorry, I didnt read your chart"" After he looked at my sinuses from the scope he told that several thing were inflamed and blocking my air passage on the right side. I was thinking great... maybe I can get something that is going to provide some relief. He then placed his hand on my arm and said ""you are having daily migraines and need to see the Neurologist!!!!! WHAT!!!! I was astounded. He said dont feel bad I sent four people to the Neurologist last week that thought they were having sinus problems! I paid $60 to see this specialist just to be told after a 10 minute visit that I needed to see another specialist. Ridiculous! I went with my gut feeling (since I know the difference in a migraine and a sinus infection) and went to another ENT who proceeded to tell me that my sinus cavaties are full of polyps and that my turbinates were swollen! HMMMM... I dont think those just grew overnight! Horrible service and no respect from the office manager when I called to explain the situation. I was told that we are imperfect but we wish you the best in your treatment! I will never be seen or recommend this office to anyone. I wouldn't even give this office one star but i had to!!
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