Horrible People Horrific Treatment!!! DO NOT use this facility, unless you have absolutely no other choice even then I would think long and hard before walking in there. All they care about is money. I needed a few things done and I called my Dental Insurance Provider to give me a break down summary of my current dental benefits. I had a year waiting period for major dental which includes crowns, bridges, dentures, partials, surgical extractions and dental implants. A lady from the front desk informed me that I had wonderful insurance benefits and we would get started right away. After going over things I was then presented with a treatment plan estimate and which I again questioned the year waiting period. Only to have my worries met with reassures. Only to be hit with a HUGE bill months later that no it is not covered and I’m to pay the bill. After speaking to my Dental Insurance provider it was bought to my attention that Brittany from the office called and got specific codes and was that time informed about my waiting period for major dental. I feel that the office staff misrepresented itself. I was told one thing by the office when they knew what they were going to bill for would be denied which would leave me with a balance. Come to find out to make matters worse the ROOT Canal he did ~ tooth eighteen abscessed a few months ago and will have to be surgical extracted now. So, I get it now why they are called ROWLETTSMILES!! They lie and smile in your face while stabing you in the back taking all your money. I have submit a formal legal complaint to the Texas State Board of Dental Examiners. I do not nor will I ever recommend this PLACE to anyone.
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