I have lived in several cities in Texas, Oklahoma, Georgia and Alaska. This company is by far the very worst cable company ever and I have no other competing companies available to me, in this area. I could not get reliable internet service for the first six months of service, but that's only the beginning.
They would send someone out, say they have fixed it, leave and then I had problems getting online. This happened over and over and over again. One of them came out and actually had the audacity to accuse me of stealing cable from the neighbor. As it turned out, I have two cable boxes because we have an addition to the house. They (all of them) were completely ignoring the huge cable box that was located on the very same side of the house as the other one. The jerk who made the accusation even went so far as to drill a hole through my wall right beside my front door to ""rewire"" it, which wasn't necessary. A HOLE!!!! I know this wasn't necessary because when I asked him about that second box, he literally said, ""That's not ours."" I then asked him why it said Mediacom in HUGE LETTERS on the box. I could actually see the blood drain from his face, but did he even apologize? No. The moron drilled a hole in the wall because he didn't even bother looking at the other box!!!
Then let us discuss, for a moment, how I nearly got fired because of Mediacom. I had problems again and they said they'd send a tech out on a certain day. There was no tech, he was a no show. I missed an entire day of work for that. Oh, but we're only getting started here! When I called them they assured me that the next day they would come. They didn't. I was livid when I called back again. It took them 4 days... FOUR... to finally show up. I missed FOUR days of work because of these people and nearly lost my job. Then there was the problem with sending out the wrong tech person. They would send out an indoor tech, who would tell me that I needed an outdoor tech. I would call to schedule the outdoor tech, telling them that this is what the tech said that day. They would send me another indoor tech. This went on several times as well. When I called the final time and I insisted that it had better be an outdoor tech, he actually said to me, ""No, you need an indoor tech. Trust me, I know what I'm talking about."" I then launched into a tirade. No company has ever made me so angry! I didn't cuss, but I was pissed off. The service reps weren't even bothering to READ THE HISTORY OF MY ACCOUNT, WHERE TECHS WERE LOGGING IN WHAT I REALLY NEEDED!!!
Now today, here I am, once again, with a spotty connection. I had three Mediacom employees tell me that outdoor lines need replacing every 2-3 years. It's been 5. Well, 4 really if you count how long it took them to realize that you insert line A into slot A. This is something a 3-year-old would have known. I just called them and no surprise, they are sending an indoor tech, refusing (even after I spoke to the supervisor) to send me what I am requesting. That's right, the customer is NEVER right according to Mediacom's policies because they have a ""protocol"" to follow which doesn't include making the customer happy. If you Google my user name with the keyword ""reviews"", you'll see that I've written tons of reviews all over. Not once have I ever said, ""don't use these people"" or ""don't buy it"". I won't break that rule, but I am giving you fair warning here. You will be VERY sorry if you decide to go with this company. Their history is not just a one time problem. This has been going on for years.
If you decide to use Mediacom, prepare for damage to your house, missed days at work and to be treated very VERY badly and disrespectfully. I cannot stress this enough. Use them at your own risk and consider yourself gravely warned.
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