My mom bought really expensive chinchilla coat from Neiman Marcus in Beverly Hills. She took good care of the coat. After a while, the same coat started to fall apart and now it's not wearable at all!
I brought the coat to fur department at NMBH. Their final answer was ""Since the coat was not in their possession, there is nothing they can do. Fur specialist can make a scarf out of the coat, but it will cost you $1400.""
Unbelievable! High end department like Neiman Marcus should offer better solution and customer service.
We will NEVER shop at Neiman Marcus BH again.
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