After visiting 4 local Japanese Steakhouse, this one by far was the worst experience. I reserved a birthday lunch for my teenage daughter and about 7 friends 2 weeks prior to the event. I visited the location 4 days prior to meet with Alex -manager, who was a no show. Finally, the day of the event, 12noon on a Saturday, the party of 7 was assigned one newly trained waitress and the service was extremely slow. Around 1:30pm I ask the waitress if we could wrap it up because the limo was due to arrive at 2pm. She finally passed out tickets. About 5 minutes later, which was 2pm, the waitress apologized and said she had to redo all tickets because she failed to add the gratuity. At this point I'm furious because now were paying for a limo that's just sitting. I told the waitress to add the gratuity on a seperate ticket and I will pay. I handed her a $50 bill and she informed the total was $22. To add salt to the wound she ask if I needed change. WTF! Needless to say the kids did not enter the limo until 35 minutes after it arrived. WHAT A WASTE!
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