I ordered shutters and had only one room that did not turn out. The shutter were not cut correctly, frame was cracked during installation and the hardware was wrong. I spoke to Lori right away and one year later this problem still has not been fixed. I would NEVER recommend a company that does not offer support and correct their mistakes. Lori is nice but that has not fixed my window and I waited one year for her to correct this before leaving this review.
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