Tanstel was chosen by my warranty company to fix my Samsung plasma BEFORE Thanksgiving. They came out and said that they needed to order a different panel. We had to wait another week or so. That panel wouldn't work either.
Before Christmas, my TV was picked up and taken into the shop to be looked at in more detail. Prior to this, it took them several days to get around to even picking it up. We were told initially that it was going to be that night. It wasn't until a few days later.
During December, I had zero communication on their part. I had to keep calling in to check on the status of my TV. I was repeatedly told that parts had been ordered on the 17th. The parts were not actually ordered until December 28th. Once they came in, my TV was ruled as needing to just be replaced.
The warranty company contacted me and said that I needed to get the TV to the store and trade it out. Now, I can't get Tanstel to bring my TV back. I have called repeatedly for FOUR WEEKS to make it happen. I have been told for the past three that they will bring it that week. No communication yet again. This week, I was told that they can't get it to me until next week. I'm not holding my breath at this point. I'll pick the thing up instead of dealing with a company that puts more effort into lying to me than doing what they were hired to do.
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