This letter is to express to you my undiminished discontent with not only one but two experiences with Jami. On November 22, I was at EZ Payday Advance to repay a $320 loan. Please see transaction number 425630943. When I arrived at 10 am, I found the door locked. The noise the door made when I attempted to open it should have brought her immediately to the door, however, she chose to ignore it. I had to call information to obtain the phone number and call the store to allow no opportunity for being ignored any longer. Regardless that this took only a few minutes, the fact remains that the store should have already been opened and I should not have had to wait at all. I explained this to Jami and she retorted, ""Well how long were you out there?"" Instead of owning her mistake, she was very rude to me. I repaid my loan and considering writing my complaint right there on the paper which your customers are required to sign after repaying each loan but I did not. I was fully prepared to just let it go. However, about a week later, Jami was very rude to me again when I called to ask if paperwork would need to be filled out again if I came in to get another loan. Instead of answering my question, she proceded to reprimand me as if I were a child, saying there was no need for me to be ""hateful"". That is absolutely unacceptable as a store managers behavior. She was extremely disrespectful, unprofessional and quite frankly, immature. I am your customer. I was expecting the business to deliver what was promised. It was not. Twice. Both times due to Jamis performance, which was considerable less than satisfactory to the point of incompetence. And to make matters worse, it was litterally from the door.
A respectable small business with such great potential for annual revenue deserves to employ exceptional individuals who will strive to prevent losses, from damaging the business's portfolio and to increase growth and profit. And most definetly to build a desirable reputation.
Sir, Jami has never demonstrated any of this criteria to me. It is my sincere hope that she is not treating all of your customers in the same condescending way as she treated me. I do hope you intend to take some sort of action, if not, (but preferably) termination to ensure that this employee will know how to behave adequately in the future.
Yours Truly,
Katherine Wiley
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