I bought this service through a Groupon offer...here was the offer: Complete Interior and Exterior Detail and Premium Car Wash (a $250 value) It went on to say that basically my vehicle would be clean as a whistle inside and out. The Premium package that I ordered (and paid for) was inside and out, this was paid for on January 29 and the first available appointment was 2/28/12. First let me say that my first appointment was on 2/28/12 at noon. By 12:15 I was calling him to find out where he was. He said is it raining there? I responded NO. He said he would be here in about 1 1/2 hours, he was at another customers. I told him I would have appreciated a call. About 45 minutes after the call it started raining, so I called him and told him it was raining. He was to call me that evening to reschedule. Did I hear from him...NOPE..not for a few days and that was by email. So, FINALLY (6 days later) on March 5th he got me rescheduled (seems his schedule is to busy) March 10th at 3pm. Well 3:15pm on 3/10 and still no word from him and he isn t here cleaning my vehicle. So I call. He is at another customers house who can t find his coupon and said he could be here in about 1 1/2 hours and would call me back once the other customer figured out what he was doing. He calls back and tells me it will be 2 hours before he can be here. He finally showed up at 5:15pm. A interior detail that was stated to take more than 2 hours for the interior took less than 1 hour. The other 30 minutes was spent on the exterior. The windows weren t cleaned, water was still running down in several parts of the truck and his attitude is not customer friendly it was basically indifferent. Wanted to leave and didn t really care of the work product he had delivered. When I asked him to clean the windshield and the running boards you would have thought I asked him to completely re-do the vehicle. The inside of the vehicle looks pretty good, the outside got rid of a small scratch but I could have gotten the same service at the local car wash for about the same money and a heck of a lot less stress and time wasted. As a small business owner myself I would never treat my clients time with the same disregard as Gerald King does. Do yourself a favor; take your car to your local car wash and get the detail package. Usually the cost is about $80. You can get it done on your time and not get someone who schedules appointments and doesn t show up on time or bother to call you to tell you he is running late. I got the feeling had I not called, he wouldn t have shown up at all. I was very disappointed when I looked over the vehicle and I saw mud on the running boards, the windows had not been cleaned as there was obvious stuff on them (likes bugs still on the outside of the windshield) and something on the inside. I am very thankful I did not pay the $250 as I would have been ticked enough to file a dispute with my credit card company. I would think that making an offer of a lower amount was an avenue to get more steady customers, as I would have loved for this to work out and have him clean my car monthly but that won t happen. Real opportunity missed for this small business. Offering a discount should be a way of gaining more customers and that did not happen for this small business for this customer.
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