Our contractor hired Hibner after our devastating house fire. There was a simple reconnect and a cleaning of our boiler. We were told our portion would have been $300. Before the technicians left, they insisted they had to have a credit card number. We were told ""they would never run it"". We trusted that it was a formality and since our contractor wasn't there, we gave it to them.
The billing lady called all of the time with different amounts for US to pay. She would tell us $300, then $750, and then finally $750 was the contractor's portion she wanted us to pay the rest. The actual bill was over $2500! She was terrible and was reluctant to work with the contractor, who had originally hired them.
We told her we would pay our portion and let her know we had a tax refund coming in. She waited and ran our credit card for THE ENTIRE AMOUNT!!!!!!!
We called over and over and argued. She said there would be a refund and gave us the run around about manager's approval and meetings. Meanwhile, this OVERDREW OUR ACCOUNT and left me stranded out of town. I almost missed my daughter's birthday!
The billing lady told me they could not make payroll and she had no choice.
This was by far the worst experience I've had. My bank, VISA and the BBB were all in agreement that this was completely unethical. We are currently waiting on the ""legal"" outcomes, because we did give our number. I feel completely tricked. We made it very clear that we were not responsible for the work. Our contractor paid all of the other subs out with no issues.
If they would do this to a family who lost everything in a fire, why wouldn't they do this to you?
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