I read the reviews online prior to going out of my way to Dennis Sneed. However, there was a gorgeous 08 Ford Mustang GT convertible that had my name on it!
I sent an online request for additional information as it was after hours & there would be no one avaailable to take my call.
That request was promptly followed up with the following morning by Amanda. After a few emails & my concern over my location & schedule vs. their hours, Amanda graciously offered to stay late; just let her know what day worked for me and I would be accomodated.
I picked up my husband after work and we arrived at the dealership shortly after 6pm at which time Amanda was busy with another customer, but one of the other salesmen grabbed the keys for us to check it out until she was available.
Test drove it, loved it, worked a deal & made arrangements to pick it up the next day. Mr. Sneed was there as well and prior to us leaving for the evening, told me that they would gladly deliver the vehicle to me if I preferred that!
Well of course, I chose the delivery...at work!
Now, I have had some concerns over a few things, but am working with them on this. NOTHING major, but will update my overall experience concerning the customer care AFTER the sale! (Please note, I do NOT expect any problems.)
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Shame on me for not expecting any problems.
I did try to amend my situation with Dennis Sneed Ford, but to no avail. They have charged me for services that I WAS NOT to be charged for, sold me a vehicle in which they took advantage of the new Missouri inspection laws in that I had to replace two tires because of the POOR condition they were in and are less than cordial, timely and professional in responding.
Luckily for me, I kept ALL documentation which was fortunately via email for a majority of it. So, I will be filing a complaint with the proper STATE organizations as well as taking the next step to retrieve approximately $500 from this dealership.
Shame on them...
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