Rude and indifferent management and administration.
When I asked about changing the status of my membership, the young woman in membership could not answer my question....and never could. Six months later after being put off by her repeatedly, I just let it go.
More recently I asked again and after two weeks, decided to go to Riverplace (a sister club) and ask. A five minute conversation and 15 minutes of paperwork and I was taken care of like a customer.
More recently, I left a note for the manager about damage done to some of my athletic equipment and he has simply not responded. Other member's equipment was also damaged, they have talked to the manager, but it has been a week and he has simply chosen to not respond to the simple question of the club's responsible for the damage
Rude and indifferent.
more