Reviews
Pros: Salesman was personable. Good selection of Certified Pre-Owned. Provided window tinting to work with me. Cons: (In Order) ""Certified Vehicle"" = $400 - $750 extra charge on your bill. Not included in the advertised price. The morning after purchasing my vehicle we see the same exact vehicle listed on Auto Traders website for $1600 less that we purchased it for. I went up there the same morning only to find out that our salesman from the night before had been terminated in the 15 hours after we purchased our vehicle from him. Then I was told we they would not sell me the vehicle for the price it was advertised for on Auto Traders website unless they were to pay me less than the amount we agreed on for my trade. After speaking to 2 managers and the internet salesman I was provided a free window tint to try and make amends which was a good gesture but obviously not $1600 value... After explaining that the ""Certified Vehicle"" we purchased the day before and the same vehicle my wife and 2 year old son will be transiting in every day pulls very bad to the right side (next day after purchase) I was told there was no more money left in the deal to make it drive as a normal vehicle should (much less a Certified Vehicle) and to see the services department for a quote on an alignment of the vehicle. Not good business and a danger to the customer. No follow up call at ALL! We wanted to finance through our credit union and we were told that was no problem at all but apparently because the final price was more than 120% of the appraisel price of the vehicle they wanted us to put $2300 down. I was not told this until I went up to the dealership 4 days later to get the window tint done. By this point they had submitted our credit to ""only"" 2 other banks WITHOUTus ever signing anything additional or anyone ever calling to tell us this was happening or to get our permission. In other words they are doing things that directly affect your credit without ever notifying you of it! I am probably the most anal person you will ever meet in regards to my credit so I have now I had to order a copy of our credit reports to make sure we were not shopped around to a bunch of banks. We will see I guess if the finance guy was being honest or not when he told me only 2 additional banks. Found major damage to the underside of the ""Certified Car"" that was never pointed out or revealed and was not on the car fax report. GRRRRR!!! (was raining the date of purchased or we would have seen it before purchasing) Overall: The overall experience my family had with Clear Lake Honda was the most horrible stereo typical ""Used Car dealership"" experience I have ever been through to date. This being my 8th vehicle purchase since 2001 I might add. I am scared to go get the ""free oil changes for life"" (that you do not receive loaner cars for) as I do not trust them at all and would not recommend that anyone deal with them. They are deceiving, dis-honest, un-caring and simply have no aspect of customer service.
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