two weeks ago I took my all leather Ralph Lauren bag in to them to get a small area restitched that had come loose. That was fine, I was told I could wait....5-10 mins I was out of there. It wasn't done properly and so I returned today for them to correct it. Firstly, the owner started to tell me he couldn't find my record and was obviously doubting that they did the job the 1st time.
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