These people are on the 3rd version of their name ""Meadowlands Decorating"", ""Chairs N More"" and now ""Advanced Home Decorating"". They seem very pleasant at first and promise the world, take your money as a deposit and then it starts to go wrong.
They came to my house at the end of October to give me an estimate on recovering my 6 dining room chairs and a wing back chair. I said I wasn't in a rush and could wait till after the holidays if they were busy. They said it would be no problem to finish by Thanksgiving. The also said they could fix my clock/doorbell that wasn't working. So they took my dining room chairs and clock/doorbell. Several weeks passed and I didn't hear from them. The week before Thanksgiving I gave them a call to see what the story was. Everything was fine they would have the chairs done. Everything arrived two days before Thanksgiving. The delivery people had no idea how to install the clock doorbell or how to make it work but they wanted payment in full. I left the chairs in their plastic because we were painting the room. When I did open them they were not well done at all but I let it go and didn't make a big deal out of it. I was more concerned with getting the clock doorbell working again.
After multiple phone calls Carl and Yvonne finally came to see what was wrong with the clock/doorbell the second week in Dec 2011. Carl fiddled with it and got the doorbell to make a sad noise at least when you rang the door bell. He said he needed to order another part. And he took one of the broken chimes to fix and another one for reference. I asked when they would be back to complete there repair. Carl was snarky and said he'd let me know. Yvonne tried to smooth it over and said they'd try before Christmas.
Christmas came and went. Many phone calls. No response. I called Service Magic to help me get them on board. Service Magic contacted them and said they were ""on vacation"" and they'd call me when they got back after New Years. Nothing through the whole month of January. I called at least 3 times, maybe more until finally sending a hostile email in February which they were so surprised!! They were going to order the part don't worry blah blah. So they finally ordered the part they said they were going to order in December!! After a week or two I asked for them to just give me the chimes back and lets forget it. The part was on it's way supposedly and it would arrive on Saturday. Of course UPS never showed according to them. Another week passes and I ask if the part had arrived. Carl emails and says yes the part arrived. ""More news soon"" he says. Really???? That was several weeks ago. I contacted Service Magic to get after them again. I said I wanted a refund because the work was NEVER completed. They said they couldn't help me because the invoice only said ""clock"" not ""doorbell"" even though it's all one device. Service Magic at least got them to return the chimes. Keep in mind they didn't deliver them when they said they would be cause they were both ""sick"" and I had to wait an additional week for them to be returned.
I didn't dare return the poorly upholstered chairs for repair after this disaster with the clook/doorbell.
I spent $1200 to have my doorbell not work and have my chairs returned in worse condition then they left. These people are out to get your money and have no idea how to be professional. AVOID THEM!!
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