I have to agree with the other reviews posted, do not use Action Appliance. I had them diagnose a problem with my microwave. It was the smart board which I was told by the technician was an expensive part but worth replacing versus a new microwave. I was told the repair would cost $530 and was not told how much the smart board costs. Unfortunately, I accepted the quote. Shame on me for not checking the internet. When I checked on line for the part, I could get it from Sears for $200 including shipping. That means Action was going to charge me $330 to install it! We are talking about removing a few screws and plugging in the new board. I called and complained but they didn't care and told me that is what they needed to charge in order to stay in business. What they need is customers to stay in business and they no longer have me as one! I cancelled the order and was charged 25% of the estimate + the service call or $180 but I figure I am still ahead and I'm not giving them any more than that. They had already charged my credit card and when I asked when I would see the refund I was told 4-6 weeks! It took them 30sec to charge my card but 4-6 weeks to process my refund!!! STAY AWAY
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