ATX Property Management has managed Ms. Shanks home for well over a year now. We recently discussed what areas of our firm bothered her and tried to better those areas as well as explain we have no control of the bank's processing times. We send our owner the statements and the rent monies via ACH depoosit on the 10th of each month. Depending on each Bank's processing times, it will have an impact on when our owners get the rent monies. I explained this to Ms. Shanks and she felt more in the loop. I wish we could make this happen the same day but that wont happen as long as the Bank's are involved. We care about both our owners and tenants. We didnt open our doors to be bad to people or treat them unfair. We are here to help anytime there is a discrepency and this is the way we run things.
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