Our work took a total of four trips with four different workers. I regret that we don't remember the names of the firs two who came to move the old TV upstairs and install the new one over the mantle, but they were consummate professionals who worked swiftly and without fault or flaw. Chris came that same afternoon to install and program the universal remote. Later, Tom came to connect a newly procured HD cable box upstairs and, though no fault of his, that box simply was not working correctly. Once we got another HD cable box from Time-Warner Chris returned to install it and install and program the universal remote. So unassuming was Chris and so humble of demeanor that we were surprised to learn later that he actually owns the firm. This was a five-star, first rate experience from beginning to end. Four trips and all of them involved on-time arrival, a clear understanding of what was to be done, and extraordinary neatness in the installations themselves. In the (we hope unlikely) event we need these kinds of services again we'd call them in a heartbeat. Great work ethic, by a local firm with clear commitment to customer service, no "upsell" shenanigans, and all four who visited arrived in a timely way, were pleasant, congenial, and competent. We simply could not be happier with our experience and regard the cost as fair and reasonable.
more