We had no prior experience with Polestar and requested a bid from them and two other companies for a new furnace and A/C unit. I heard of Polestar via the ValPak and knew nothing about them.
We were very impressed with Jon's knowledge and ability to answer questions in layman's terms. He was very patient with all of our questions and was by far the best and most experienced person we had who provided bids.
Polestar's bid actually came in very, very competetively and let us know they wanted our business. Joh also burned around our bid for us very quickly upon our request as we were wanting to make a decision fast.
Their explanation and teaching regarding the new system was very good and their follow up and service plan can't be beat. I highly recommend them!
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