I unhesitatingly and enthusiastically recommend Assistant Service Manager RANDALL RICALDE at Toyota of Palo Alto. Mr. Ricalde is highly professional: he listens carefully to his customers' concerns, clearly explains service diagnosis and costs, provides practical scheduling options, and completes the servicing agreement on time, with no ""surprises"". For these reasons, and even though it involves a bit of a drive, I will continue to be a customer of Toyota of Palo Alto.
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