The office staff and vets are INCREDIBLY nice, knowledgable, and caring. You can tell they all really love animals, love what they do, and enjoy being there. Personally, that's very important to me. I was more than comfortable trusting these people when I had to drop my beloved animal off overnight (as when my first cat was neutered). They're genuinely nice and friendly too, not that pseudo-friendly fakeness you so often find in many businesses these days
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