My husband and I hired Alert Transportation to transport our wedding party, our families and our out of town guest to City Park for our wedding and reception. We arranged a single bus to pick up the wedding party and family members first and then loop back to pick up the remainder of our guests. We then arranged to have two buses pick-up everyone at the same time at the end of the wedding because we were surprising everyone with a secondline through the French Quarter. We paid more money to have the two buses pick-up at the same time. One bus came picked up more than half of our guest and left only to drop off all the guest at the hotel and not at the start of the of the secondline. The other bus came at least a half hour late. So more than half of the guest did NOT get to experience the secondline that we paid $375 for a parade permit, $1200 for a second line band, $300 for secondline umbrellas & beads to throw, $200 to be recorded by our videographer and $120 more to have both buses there at the same time at the end of the evening. I was so upset that so many people missed out on the surprise, I barely enjoyed the secondline through the Quarter. Not to mention spending $2195 for less than a third of our guests. When I called Milton to discuss what happened, he offered no apology, no inquiry if he could make it better. Milton just kept telling me it was not in the contract that the buses had to leave together. BUT the buses didn't even arrive together. For all we know, it was the same bus because we waited for at least 30 minutes for the second bus to arrive. I spoke with all three women that work in the office taking the transportation orders and I explained to each of them that we were surprising the guest with a secondline and needed the buses to be together and to drop off four blocks short of the hotel. Paying $120 extra for the two buses to be there together implies that I want them there at the same time, if not I would have set it up the same way we went to City Park with the bus loop.
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