Highly dissatisfied, terrible salon! I went to get my hair colored my natural dirty blonde color and instead ended up with reddish brown hair!! After complaining, I came in 2 days later to have an experienced stylist fix it. To my dismay, she said she could not color it again and instead tried to tone and highlight it. It came out lighter but is still reddish brown!! I am a fair skinned person and I look terrible!! Still unsatisfied, I tried to contact Marlene herself. She has not gone out of her way to stay late or come in on a day she usually is not there to make a customer of her salon happy. She is going to look at it to see what she can do this weekend. However, this whole experience has made me feel very unvalued as a customer. The manager and staff did not offer an apology or any way to accommodate me to make me feel better about my current situation or about the salon! Instead, they wanted me to buy a product to help to "get the red out" of my hair! Do not go to Marlene WEber! Take your business to her competitors where you will feel more valued as a customer!!
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