--Signed up for their “Comfort Service” in Jul 2011, which included a summer service for the 2nd a/c unit. Nothing happened!
--In September, I called and was told someone would come out to perform the service. The guy came out a couple of days later, but it started raining. The tech said he could not perform the service since it was raining, and the service would be rescheduled. Again, nothing else happened!
--Winter Service of 2 units never was scheduled or performed. I called about it, and after discussing the problems, decided to cancel the ""Comfort Service"" since I had paid for 4 months and had yet received nothing from them.
--The only way they react is if you call them .. they have non-existant scheduling...you get nothing unless you call.
--Have called two more times, resulting in nothing from them. Always get ""promises to call or take care of it"".
--I have emailed them twice with the problems, nothing has resulted so far.
---RESULTS SO FAR: HAVE PAID $87.80 FOR NOTHING!
---BOTTOM LINE: BETTER COMPANIES OUT THERE...CONWAY IS NOT ONE OF THEM!
more