This was our first visit to Great Expressions due to changing insurance policies.
We were in the office for 2.5 hours without getting our teeth cleaned. In fact, they barely touched either my or my wife's teeth.
First, they took 18 x-rays for each of us. This process took 20-30 minutes. I have never had a dentist take so many x-rays. At the same time, they tried to get me to pay an extra $50 for an oral cancer screening not covered by insurance.
When they got done with my x-rays, my came in and was in tears because they were telling her that she had gum disease, periodontal disease, bone decay, needed her wisdom teeth removed and needed braces. She said that our old dentist, who has a really good reputation but is not part of our new network, did shoddy work and did not clear her teeth well.
My BS detector was going off at this point.
I waited a long time for the next phase. When they finally came to examine me, they barely looked in my mouth and said that I had two cavities, gun disease, periodontal disease, bone decay, etc.
They recommended a complete debridement for my wife ($125 out of pocket) and a perio scaling and root planing ($472 out of pocket) for me.
For much of the time that we were in the office, our children (ages 3 and 8) were sitting alone in the waiting room. Our son said that they did about 6 x-rays on him, which concerned me about the amount of radiation that they exposed the kids to.
When we left the office, we called our old dentist who gave us a checkup and cleaning six months ago, and they said that there was no way that what Great Expressions was telling us was correct. There was no way our teeth and bones could gotten so bad in six months.
When I googled reviews for the office, I found this site. With so many people having the same problems they said that we have, I am convinced that they are a bunch of crooks who are intent on selling whatever services they can, regardless of whether they are needed or not. I called them back and told them what I thought of their service.
In addition to posting this review, I complained to my insurance company and notified their fraud division. I encourage anybody who has a similar experience to do the same thing. You can also file a complaint with the Georgia Board of Dentistry at sos.georgia.gov/plb/dentistry/complaint_procedure.pdf
The only good thing about the experience was that we got a heck of a lot of x-rays. We did take copies with us and we'll show them to our next dentist for another opinion.
Interestingly, they were more interested in ""deep cleaning"" our gums than fixing my cavities. The Great Expressions people acted like we had never seen a dentist!
If you are a victim of Great Expressions, complain to your insurance company's fraud department. You can also file complaints with the Better Business Bureau, the American Dental Association, the Georgia Dental Association, and the Georgia Office of Consumer Protection. These people are scam artists and constitute a public health hazard.
more