I called Arlene and explained that I had a small flood in my basement, and she understood the urgency of my situtation. Within 30 minutes, I received a telephone call telling me when the plumber would arrive, which was within another 30 miniutes. The plumber, Mike, arrived promptly.
Mike went right to work on the floor drain and unclogged it. He also suggested a maintenance product, and explained it so it didn't just sound like an add-on sale.
I was very impressed by the level of service I received.
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