Don't be fooled by the office or the initial visitation. My husband took our daughter for the first visit. They both liked the office and the ""extras"" that came with it. Also it was in our dental plan and our out-of-pocket expenses would be less. Everything was made to sound very good, but I found out differently a month after.
The first incident happened when the wire came loose and stuck out. I made a call to the office to see if we can get it fixed. It was on a Thursday morning, no one answered the phone. I left a message and waited for a return call. Two hours later no one returned my call. Since we only live 10 minutes away, I decided to drive my daughter over to see if we can get her wire fixed. Got to the office at 2:30 pm and saw a note saying they're out running errand and will be back soon. So we waited. The office person returned at 3 pm, but said there's no one in the office to cut the wire and told me to go home and cut it with a nail clipper.
A month into it, I found out it's hard to schedule for appointments. The office is only open 2 days a week and closed on Fridays. They're not available after 4 pm. When I called to reschedule for an appointment, I was told there's no time available in the morning or after 2 pm. I'm a working parent and need some flexibility with the hours, but basically was told either keep the appointment or forget about it.
My main issue is the inflexible hours, unprofessional staff, and their unwillingness to work with me in rescheduling. We haven't been there long enough to see the result of the braces yet. Unfortunately, we're stuck with them for 2 years. I don't recommend this office at all based on our experience so far and will not return with my other children.
They don't even deserve it one star in my opinion!
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