We bought our home in 08. My husband works as a contract welder. He goes where ever the job is so it's common for us to be out of work time to time. Well at first when we were out of work they were real nice but then they moved us from one person to the next and I was frustrated trying to explain our line of work. I finally ask one day why they move us around and to my surprise no one could explain it to me. I ask why when I make arrangement with you guys why don't you put in on the account in the computer system I was tired of talking to one person and then next day different person calls and they had no idea I made a arrangement. Crazy thing is now I have one financial councilor and she is right down a bad person. I refuse to answer personal questions and I refuse to pay a 100 late fee when my payment book says 5 late fee and I really don't care about if I can't make partial payment I do and they post them . FYI they have to except a payment or they can get into trouble. My sister n law is fight right now over that and looks like she might win her home. Not with this company. I dislike this company. I hope they read all these reviews. I refuse to give you people personal information if it's not on the file it's none of your business. I also wait to the very last minute to send my payment. That pisses them off but they get it along with my late fee, just don't use this company
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