I would rate this a minus star if given the option on this site. This place has really gone to the ""dogs"". I took my dog to this place for 6 years straight until new management/groomers came in and turned this into a jacked up mediocre, at best, grooming location. The last two times I brought in my dog, she LIMPED out with a bloody paw due to the inept groomer who cut her nails. During the first incident, I was kept waiting to schedule a grooming time while the manager/receptionist was talking slang, ghetto lingo with a friend who happened to stop by. I literally waited 8 minutes while he talked to his buddy about hoping to find a better job than working at Happy Pet Tails and if he knew of anything, let him know (you know what I’m sayin’ dawg…aight’ son). When he finally addressed me, he sighed and literally, rolled his eyes as if how dare I walk in there in the first place. I asked for grooming and he said I would have to wait an additional 10-15 minutes and I said fine at which point that seemed to bother him more. I waited because, I mean, what else do I have to do right (sarcasm). Upon hearing my dog scream, I walked into the grooming area to inquire what happened. The groomer tried to give me some half assed-wanna’ be veterinarian diagnosis which of course was lingo for, I screwed up and hurt your dog. When I spoke to the manager (some bald guy with glasses) he became hostile and belligerent when I told him that his groomer hurt my dog, and to add insult to injury, had the nerve to still charge me for hurting my dog...TWICE! I could not believe that this piece of crap guy was giving me attitude for his and his colleagues incompetence. When I asked for the manager I use to deal with, Manuel, he became even more abrupt and sarcastically said,” that guy doesn’t work here anymore”! Also, for some reason, their credit card machine is NEVER working and when you ask why, they will say all of a sudden, “oh, it’s working now however, you will be charged an additional $5 to use your credit card.” This place has become as ghetto a pet grooming place as I’ve ever seen one. I suppose they don’t realize that they are servicing a different demographic in Bayside than that of Jackson Heights or Corona (sorry to offend), not to mention, the folks they now have grooming and the ridiculous joke for a manager (Bald Guy w/Glasses) is an indication solidifying my review. Seriously, go elsewhere or your dog may end up with more than a bloody paw. In this current economic climate, small businesses such as this place should appreciate and understand that customer service should be prevalent in all they do to service their clientele. Needless to say, I take my dog elsewhere and in reading other posts on other sites about this place, it’s a wonder I took my pet there for as long as I did.
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