I think I worked with the woman that a couple reviewers are complaining about. She was, I guess, a bit terse on the phone, but very helpful and funny in a Don Rickles way. And when I went there, they were recommended by a State Farm agent, she was again very helpful and friendlier. I can't speak to others experiences, and I don't know the person I worked with, but I enjoyed working with her and I'd recommend A-A to everyone.
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