If I could give my experience a 0 star rating I would. East Shore has so many issues (especially the Dorchester Rd location) that I cannot begin to state them all. Smelly facilities, mediocre equipment that is poorly maintained, and a nightmare to have ANYTHING done via the corporate office or through branch managers, to name a few. Customers that call will be greeted with constant scrutiny and terrible customer service. They just don't care.
I had an accident at work a while back and broke my neck, back, and shattered my ankle. Even though we paid for our year in advance, they refused to refund our money and told us that they could put the account on hold. Took them three calls and two months of waiting for them to actually get the hold in place. Now I am moving 40 miles away from the nearest location and they still won't refund our money. The place is garbage and a scam. Don't sign the contract.
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