Wish I could rate Ashline Moving & Storage lower then 1 star. That's honestly how horrible this company is. Here's my story...
It's the last day of the month (2/29/12) and my tenant needs to move her stuff into temporary storage. She lives in my apartment in Albany near washington park. She had hired Ashline Moving & Storage to come to the apartment at 8:30am 2/29/12, pickup her stuff, and put it in storage for a month... sounds good so far right?
It started out today with the movers not being able to find the address... I honestly don't know how that's possible.. the apartment is right at the intersection of two well known roads in Albany near Washington Park. After the movers finally found the place they came in and did an inventory of items and had my tenant sign some paper work.
At this point the movers went back to the truck to grab some moving equipment and were supposed to come back to start the move. Instead they literally just got in their truck and left the site. WHY would someone do that? I have no idea!! This is when I actually got involved because my tenant sent me a text message saying ""My movers simply disappeared! They are not even answering my cell. Would you call them at 518-273-4642""
I called their number and got some ridiculous story from the man I spoke to on the phone. He claims that the movers attempted to get back into the building but the front door was locked. Apparently they tried buzzing the front door and calling my tenant's phone many times with no response on her end. I can guarantee you that this was not the case. This guy sounded like a serious sketch ball and I honestly didn't trust anything he had to tell me. I asked if we could reschedule and he said no then hung up the phone on me. At this point it was clear to me that goes beyond an issue of customer support and in my opinion is in the territory of a scam company.
Although I have no proof, based on other reviews for this company I'm convinced that these guys took initial inventory of my tenants belongings, determined there wasn't enough stuff that they wanted to steal from her so simply drove off.
I really wish both my tenant and I had read reviews on this company ahead of time. It's the last day of the month and I have a new tenant moving in tomorrow so the timing of this could not have been worse. Luckily we found a uhaul truck/storage solution.
In all honestly I'm really glad that we weren't able to reschedule a pickup time with this company. It's obvious that many other reviewers have had their items either stolen or ruined due to water damage once their items went into storage. I'd love to figure out a way to have the people behind this company arrested. It's not fair that more people in the future will be completely screwed over by them. All I can do is write this review and hope that others will read it before they dial the number.
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