I only gave a ""very good"" because we are very new customers, and I am inherently distrustful of businesses in general. However, so far, I could not be more pleased with the customer service from First Defense in particular and with the Monitronics system in general. I love the touch screen pad and the ability to access our alarm system and thermostat via our smart phones. I also have more peace of mind knowing that a police officer will be dispatched to our home following voice confirmation of an emergency through the two-way speaker system installed in our home.
Further, when we switched from ADT and were declined a refund by them that we were ensured by the First Defense sales rep that we would receive, the general manager at First Defense promptly and courteously resolved our problem to the best of his ability, even though he was under no legal obligation to do so.
I have no complaints and would recommend them.
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