I recently upgraded to an Iphone 4s and have had nothing but problems, should have kept the iphone 4. I have spent just about 20 hours either in a store, at a verizon store or on the phone and still don't have anything resolved. I have tried to get the issues resolved with Apple and by the time I was so frustrated and figured out that it is the phone my 14 days had expired for returning it to Verizon so my only option is to take it to the Apple store which I was offered a ""like new"" phone. When you spend $250 on something you expect to have a ""new"" phone. During one of my visits to the Apple store the employee told me that ""by law"" Verizon had to exchange the phone for a new one within 30 days, so I went downstairs to Verizon and asked them and they told me their policy hasn't been 30 days in over a year. So needless to say the Apple employee didn't know what he was talking about and he was pretty rude. Now I am stuck in a contract for 2 years with Verizon and Apple both of which have very poor customer service.
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