First of all James Tuttle is part owner NOT a customer. I say this because he is the one that we originally trusted to fix our car. My husband has known James for years so quite naturally we trusted him to fix our 2007 Infinit G-35. It needed a Camber Kit, radiator housing, grill, a few other small things, then painted. The insurance adjuster quoted 2 weeks time. I, of coarse, assumed that Ridgeway or James would call when the car was done. Mind you, we stresses that we needed it back as soon as possible. After 4 weeks went by I called to see what was taking so long to find out that THEY HAD NOT EVEN STARTED WORKING ON IT!! Greg told me that James had not told him what needed to be done on the car. I said you mean to tell me that you let cars sit on your lot and have NO IDEA what is going on with them. From there, I called EVERYDAY AND WAS GIVEN THE RUN AROUND. Oh, this part was sent to the wrong place, it takes 2 weeks to get a camber kit, etc. BTW, I have ordered a Camber kit myself and it took 2 DAYS TO GET TO MY HOME!! I WAS GIVEN THE RUN AROUND EVERT TIME I ASKED HOW MUCH LONGER IT WAS GOING TO TAKE. NOW, 5 MONTHS LATER, after too many phone calls, IT IS AT THE PAINT SHOP. ONLY TO FIND OUT THAT 90% OF WHAT OUR INSURANCE PAID FOR HAS NOT BEEN FIXED!!!! THE INSURANCE CHECK THAT HAD MY HUSBAND'S NAME ON IT AS WELL AS THE NAME OF THE BUSINESS WAS CASHED AS SOON AS THEY GOT IT, WHICH IS FRAUD!!! NOW, JAMES HAS TO PROVIDE ALL OF THE RECEIPTS TO THE INSURANCE COMPANY BECAUSE THE CAR IS NOT FIXED AND THE MONEY HAS BEEN SPENT!!!! HE WILL HAVE TO PAY BACK THE MONEY TO OUR INSURANCE COMPANY! MY HUSBAND KNEW HIM WELL AND HE DID THIS TO US SO I WOULD HATE TO THINK WHAT THEY WOULD DO TO STRANGERS!!! TO TOP IT OFF, THE CHEAPEST POSSIBLE PARTS THAT COULD BE BOUGHT WERE PUT ON THE CAR!! THIS IS NO GOD FEARING BUSINESS AS THEY CLAIM TO BE. PLEASE, AS I SAID RUN AWAY. DO NOT TRUST THESE PEOPLE TO WORK ON YOUR CAR. IT HAS BEEN FIVE MONTHS AND NOW WE HAVE TO HAVE SOMEONE ELSE FIX WHAT JAMES AND RIDGEWAY WERE PAID ALMOST $3,000 TO FIX!!!!! I FORGOT TO MENTION THAT EVERY LIGHT WAS ON IN OUR CAR-NONE OF WHICH WERE ON WHEN IT ARRIVED AND IT HAD BEEN DRIVEN ALMOST 100 MILES ACCORDING TO THE TRIP ODOMETER!!! IN ALL FAIRNESS SOME OF THE STAFF IS GREAT, CHRIS IS VERY HELPFUL AND WENT ABOVE AND BEYOND.
more