I bought my wedding dress at Wendy's last fall and went in today to look at bridesmaid's and mother's dresses as I had a pretty good experience the first time. What a mess! When I made the appointment, I was very clear that we were looking at both kinds of dresses and even told them how many people we would be bringing. We arrived today an hour before our appointment to pull some dresses we liked (we had a pretty good idea of what we were looking for). As we were pulling dresses and hanging them on a rack on the wall, I had to tell the workers at least three times that we were pulling those dresses for our appointment (as they were trying to put the dresses back on the racks). Also, we had several of the young girls working in there come up and rudely ask if we had an appointment (after I had already checked in at the desk). Our appointment time came and went and after 20 minutes of waiting, our consultant showed up. Where to start? They put our dresses in the wrong rooms and our consultant tried to tell us they weren't the dresses we pulled. The consultant said that we could not look at mother's dresses and bridesmaids dresses in the same appointment (eventhough the appointment confirmation call I had a couple hours earlier acknowledged that we had both kinds of appointments). We had one dressing room for 2 mothers and 2 bridesmaids. The consultant never apologized for being late to the appointment and instead complained about the group she was working with before us. The consultant was super scratterbrained and could not remember anything that we told her (not even the colors of the wedding, just one color! yellow! not hard to remember!)... Needless to say, our consultant was USELESS. We pulled every single dress and I was in the room with the 2 bridesmaids zipping up one with one hand and unzipping the other with the other hand in order to try on as many of the dresses as possible in a short amount of time (so the mother's could get in the room). No joke, the 2 bridesmaids tried on 30 to 40 dresses in 30 minutes. I cannot imagine going in there and relying on that consultant to pull our dresses. Thank goodness we got there early and had a very clear idea of what we wanted or that appointment would have gone nowhere. My mother did end up ordering her dress there today. Fingers crossed that the consultant didn't mess up that order also! We were all exhausted and frustrated by the end of the appointment. Total disappointment and I will discourage my friends who are getting married from going to Wendy's. How can your customer service be so inconsistent?!
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