This Airport hardly deserves even one star. If you are searching for flights and happen to find one that connects in Phoenix, think again before you book. In fact, go out of your way to get a flight that does not go through Phoenix! This is the most unorganized airport I have ever been to. Flights are frequently delayed - I sat in the terminal for three hours on my way to my destination because of a late plane. I watched numerous travelers run off their flights to get to their connections only to get to a gate that is closed, including myself. Monitors rarely report gate changes in advance and announcements of gate changes(if any) cannot be heard by the travelers on another plane. If you can run through crouds of people with your luggage in tow for about two miles to the correct gate without having an asthma attack you just might make your flight but not in an hours time. If you ask Airport staff for help they will refuse to give you any information and be down right rude about it. To say this airport is the freindliest airport in America is a complete and udder JOKE! When you miss your flight due to gate changing ridiculousness they won't even pay for your hotel room, they will give you a discounted rate but you still have to cover the room out of pocket.
At least, this airport was pretty clean to be honest and the seating did allow for travelers to sleep on - being without armrests. If you try to fly through Phoenix you'll be glad the seats don't have armrests because 9 times out of 10 you will need to to sleep in the Terminal. I hope this review helps. Safe Travels!
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