They were sent to us by American Home Shield yesterday after the basement floor drain backed up. So far, as far as I know, the drain is open now, but the guy who showed up was completely lacking in customer service skills. He was rather sullen, hardly spoke a word, and was rude when asked about what we could do in terms of preventative measures. He was quite the contrast to the fellow from Mr. Rooter that we hired ourselves a few months ago who was very polite and helpful.
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