I have had a complaint in with the BBB since last year. They contacted the BBB and said they would refund the repair money for work done improperly (I had to pay someone else to come out and redo the work correctly) and they have never refunded a dime or even responded to my letters after they submitted the resolution to the BBB. When they were doing the work they were very difficult to get a hold of and to get someone on site without repeated calls and requests.
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