My daughter became a client of AZ Air Conditioning & Heating because she was looking for a dependable company that saw a project to successful conclusion, regardless of what it took. She recently purchased a house in Simi Valley that unfortunately had many hidden flaws that did not show up during the inspection and therefore needed more work than expected after the closing. Being a single mom, she turned to me, her father for help. Being brand new to the area, I didn't know who to call, until I found AZ Air Conditioning & Heating on the Internet. I liked the fact that AZ Air Conditioning & Heating had the expertise to do all the work that was need without calling in separate technicians. The other day my daughter called to say that the air conditoner power had tripped and would not reset. As a result several rooms were getting hot in her home, including my granddaughter's bedroom. I drove over to her house to see if I could be of help, but realized the problem was beyond what I could do and I called AZ Air Conditioning & Heating. This was on the Saturday after 4th of July when most people were enjoying the holiday with their families and I feared we would not be able to fix the problem until the following week. After making the call to AZ Air Conditioning & Heating, I was told they could have someone come over that day. I was very pleased to learn this. The person who they sent was great. He immediately went to work to locate the problem. He was very pleasant and the consummate professional. The problem was somewhere in the electrical system and he set out to find and fix the problem, regardless of how difficult it was. It was obvious to me that he is a top notch and very dedicated to what he does and AZ Air Conditioning & Heating should be proud to have him on their staff. A company's reputation is based on two factors, customer service and the people they employ. To a large extent, the AZ Air Conditioning & Heating technician is an extension of the company since that is the person who most interacts with the customer. I could not have been more pleased with the customer service I received on this and former calls to the company. All the AZ Air Conditioning & Heating technicians who have worked in my daughter's home were professional and courteous. Needless to say he eventually found the problem and left my daughter's home is very good shape and I was very grateful. Thanks for a terrific job.Harold Collins
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