NO REFUNDS HERE. Your hair is your best accessory and when Kristin (salon owner) takes the ""don't care; it's not my problem"" attitude, thats a RED flag.
I had a severe reaction to a product they used on my head and sought medical treatment. I lost time at work and accumulated medical bills. Kristin could care less about my feelings and medical status. I alerted her to the issue and hoped she'd take action to avoid further damage to other clients and asked for my money back.
It took her days to decide that she wasn't going to refund me a dime. I was supposed to replace my hair extensions with this salon but; when the salon owner is more concerned with keeping my $500 rather than building customer loyalty, I'd rather spend my money elsewhere. When the owner is setting the example of customer service and she lacks a high end pamper attitude, you only wonder what that's doing for the staff.
You can put a salon on oak street, but doesn't mean its high end. I learned the hard way and I really hope this doesn't happen to anyone else.
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