I called my home warranty company to have my heater fixed. I had to wait a week for them to get a technician because I have a hydronic heating system. The technician came out and turned the hot water heater up to the hottest setting. He flushed the system and replaced the thermostat but the heat still didn't work. The pump was out. So, I had to wait another week. He returned to fix the pump. To replace the pump, he had to turn the water off. He said that the valves on the hot water heater were bad and needed to be replaced. So he used the main water valve at the front of the house...and it broke. And it's not covered by the warranty company. So, they dispatched a plumber out. They got the water back on and the plumber said he would come back to try and fix the valves and the main water valve. And before they left, the hot water heater started leaking in the overflow and we had limited hot water. Not enough hot water to take a shower. The plumber said the office would call to set up a time. So, I was getting ready to run an errand a couple days later and I open my garage door and there he was. No one called to set up a time. So, he came in and said the valves on the hot water heater were fine and didn't need replacing. (I never got an answer why the heating guy couldn't use those valves) and he turned the hot water heater temperature down and later that day, the hot water supply returned to normal. He didn't have the part for the main valve. He was going to run to home depot and be right back. He never came back. I called the office later that day. They said they would talk to him and call me back. They never did. I called them on Monday and they said that he couldn't get the part on Friday. But he was coming out that afternoon. Wow, thanks for calling and making sure I would be there. He had the wrong part. He would get the right part. He didn't fix the hot water heater. He said I needed to call the warranty company for a new order and that it was a heating problem. So we had scheduled the heating guy to come out the next day. On Wednesday, the heating guy called me and told me that the hot water heater was a plumbing problem and he swore that the hot water problem would be fine if we turned to heater up to the hottest temperature. I explained to him 3 times that it was turned up when we had the hot water problem and we turned it down and the hot water problem was fine. He really wanted me to turn the temperature back up. He did not come back out. So, later that week I called the company to find out if the plumber was ever going to come back. I was put on hold and some guy came on and told me that they have to bust out the concrete to fix the main water valve and it's going to cost me a lot more. They guy started arguing with me when I told him that the heating guy should have used the valves by the hot water heater. Why didn't he use them????!!!!! And why doesn't your company ever call me to let me know what's going on. So, we had another company come out for a 2nd opinion. The hot water heater is experience thermal expansion and we need a something or other which will cost $350 and is not covered by the warranty company (I think it was caused by the brilliant heating guy turning the temperature up to the hottest setting). And the main valve will cost $1350 to repair (estimate). So, by the time they fixed my heater the temperature has warmed up and I haven't needed to use my heat so I don't even know if the heater works and I have $1700 in repairs I need to make to my house. DON'T USE THIS COMPANY!!!! They never call to set up and appointment and I would question the skill level of their technicians.
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