Im a regular i come every week ,i cant cook so i eat out a few times a day & i keep going to this pollo because its close and when they actually cook the food all the way or dont overcook it ....its worth waiting for the new manager to clean up what the old one caused.Other then that this place has the worst service ever .they really just dont care. if you bring pink chicken inside you got from the drive thru the manager(Previous) will look at you & ask what do you want him to do about it.ummmm refund me! they told me once to call the 1800 number and i could get a free meal..ummmmm no i just payed outside so give me my refund inside as my stomach was churning from how pink the chicken was...and the saddest part when i went inside before i said anything the previous manager was the one grilling the chickens :/\r
thats probally why they got this new lady.shes on point! never messes up.cant understand one word shes saying when she works drive thru but i hope she cleans house right. the staff they kept that took orders from the previous management is still clearly disapointed. i got home an noticed they messed up my order on top of the drive thru girl that was giggling on the intercom which i had to repeat my order 3 times for while she was still giggling with another staff member an that couldve been the cause for her not giving me my fries sauces that i demanded and napkins etc...when i called to complain her services to the manager they hung up on me. the only staff member that always was on point at the drive thru is no longer there since new manager came in an im very upset about that an hope they did not fire her because if they did and kept the retards this pollo will soon fail as a business. since they put new people at the drive thru my order is messed up 9 out of ten times i go,and the tap never gets replaced because twice in a month i got water soda :/\r
they need to teach these people how to grill or something seriously either the chicken is too pink or too dry.and the fries are burnt(wich i actually love when they make that mistake)but then other days the fries are soggy like mush,if they even put them in your bag that day.\r
they also need to interview & hire people that \r
-check to make sure pink chicken doesnt leave the grill\r
-if someone ask for sauce put it in the bag\r
-if someone complain atleast pretend you care\r
-dont hang up on patrons\r
-have commen sense\r
\r
The pollo by the sawgrass is 5stars compared.im going to leave an amazing review for that pollo tropical.maybe this company should find out why this one location is making a serious impact on the fast food industry because ive never in my life been so turned off by such poor service
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