Tom was hired by one of my clients to repair a garage door where the top panel had buckled, rendering the door useless. He did a fantastic job on the actual repair. He was quick, arrived when promised, and completed the job thoroughly and quickly. However, he left the house by securing all of the locks from inside the house and exited through the garage door, thereby locking everyone out of the home. When called upon for a solution, he was more invested in criticizing the locks on the home than fixing his error. He became abusive over the phone. We hired A-1 Locksmith to save the day, and plan to send the bill to Rocket Garage Door Service. I will update this review when we achieve final resolution.
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