Drop off was fine. They helped me unload my 52" TV. I was told up front it may take a couple of weeks and it did. I called about a week in the lady was polite and told me the parts had been ordered. About a week later she called, let me know it was ready and we arranged a pick up time. The guys showed me it worked and loaded it for me. It was warranty work so I was finished. They have no cooperate rules to follow so, yea not too professional but fine to work with.
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