We are sorry for any inconvenience you may have had, however our shipping policies are clearly stated on our website.
All orders will be shipped with our basic shipping and will be shipped within 2 to 6 weeks of payment being recieved in full. All orders will be provided a tracking number to the customer account used to puchase the order. This will be available under the paid order itself. Please note that the tracking number will not be available untill the order has been prepared for shipping. Please allow 1 to 4 weeks for processing of your order before it is shipped. Free shipping is only available within the continental U.S. Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.Any damage to the order must be reported to Buy Cabinets Direct within 24 hours of delivery, failure to do so will negate the abililty to claim it as having been damaged in shipping.Before signing off, make a notation for damage and/or shortage (if there are any) on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order.Please sign for piece count as well as pallet count.The freight carrier has acknowledged the receipt of the shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
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