I AM DISAPPOINTED!!!!! Bought a brand new furnace two years ago. After the first year and cleaning the fan was not tighten properly causing it to wobble and hit the sides resulting in a seized fan. I have the parts warranty but not the services warranty. The service would have been $800-900 to fix. The manager deemed it an error while the cleaning was completed and waived the service fee. Great I said. Year 2, this "cleaning" resulted in a "faulty" oil primary control. The tech said it was a $300 part (again covered by the parts warranty) but the service fee is $162, this time I had to pay. So two for two, I get hit with fees and costs after having purchased a brand new furnace. I realize furnaces do not run forever, however I should not have to pay to fix problems each and every year. I AM DISAPPOINTED!!!!! to say the least. My only hope is that Sobieski does the right thing. Is this a bad furnace? Is this a lemon furnace? Built in guarantee for work?
RESPONSE FROM Sobieski Services, Inc.:
Facebook comment 12/18 @ 4:23pm, from Sobieski Services: Thanh, thank you for reaching out to Sobieski Services about your furnace and recent cleanings. The issues you have pointed out have been brought to the attention of everyone who has been involved with your furnace (from install to service), and the situation is currently under investigation. This investigation is performed to ensure all facts are presented in order to find the right solution. We apologize for any and all inconveniences this has caused you, and will be in touch with you soon.
Facebook comment 12/19 @ 11:56am, from Thanh Tran: This is follow up. Sobieski credited our account for yesterday. They agreed that it would seem "fishy" that something didn't work after/during the cleaning when it was working before they came out. The manager will now looking into an extended warranty that will cover the service costs as well. About $400-$500 for the remainder of the 10 years. About 8 years left. Warranty is transferable. Still doesn't answer the question of whether or not this is a reliable furnace. I'm satisfied with this particular case, however it still leaves me in wonderment of the quality of the unit.
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